WHAT PEOPLE SAY
Nurse Next Door hired FM Walsh & Associates to do sales and customer service training with our staff. The results were that our sales conversions increased by 50%, making them 30% higher than the industry average. The training also greatly increased the confidence of our sales staff. This was extremely important as they are all traditional health care workers who do not come with any training in sales or customer service. Fiona was able to change the way our entire team looked at sales, taking it from a bad word to a customer solution finding experience. We would recommend FM Walsh & Associates to any company looking for an effective sales and customer service training solution.
- Kristan Ash, VP Franchise and Business Development, Nurse Next Door Home Healthcare Services
Fiona increased my team’s sales to over $750,000 last year. Her knowledge and skills are quite simply amazing! As a services organization within a larger company my team had been struggling for years to find ways to increase our upsells to clients. While my team was very talented and motivated, they refused to upsell. They were very concerned that by even trying to upsell they would come across as “too pushy” and ultimately damage the client trust and loyalty they had worked so hard to develop. Quite simply, they were afraid to sell.
That situation changed dramatically after we started working with Fiona! She took the time to fully understand the team’s needs and unique challenges and then developed a customized Upselling Training Program that focused on overcoming their specific concerns quickly. The team not only learned how to upsell effectively - Fiona also taught them how to do it in ways that actually strengthened their customer relationships. The overall result of Fiona’s work was a year-over-year increase in sales of over 650% - and improved customer satisfaction - impressive by any standards! I highly recommend Fiona’s training programs to any company that wants to educate their staff on ways to upsell quickly and effectively.
- Tony Puerzer, Director, IMC Advanced Mentoring Program
Fiona developed and delivered a series of sales training workshops for Webnames.ca’s Customer Support staff and they were a huge success. By familiarizing herself with our company and industry, she was able to customize a program that engaged our Customer Support staff during lunch-hour seminars on topics ranging from Upselling to Storytelling. As a result, Webnames.ca has seen a marked improvement in our sales efforts and we will be working with Fiona in 2007 to keep this momentum going.
- Rob Lewis, Director of Marketing, Webnames.ca Inc.
“The YMCA New Ventures Network is a government-supported program which offers coaching and mentorship for people who are starting their own businesses. Fiona has worked with many of our participants - as a guest speaker in our classes, as well as conducting her own seminars.
Fiona is terrific. Her presentations have always been valuable in helping our participants become confident with sales and to develop solid sales strategies. She is an effective, direct and empathic communicator and our participants have really enjoyed working with her. Many people from our program continue to work with her for coaching and guidance with sales after they have completed our program.
I enjoy working with her and I always look forward to her presentations. She is a capable, consummate professional and a valued colleague.”
- Darren Frew, Business Advisor, New Ventures Network
“When I first met Fiona I was getting a lot of sales appointments through my work, but wasn’t clear on the closing process. She worked with me to identify key factors that clients are looking for when making their buying decisions. By highlighting these points in my presentations, my revenues grew by 5X in an 18 month period.”
- Catherine Worrall, President and CEO, Ideastream Design Inc.
“I have had the pleasure of working with Fiona Walsh during the inaugural year of my business. Coming from a background of engineering, I did not have the skills or confidence required to be an effective advocate for my own business. I was scattered, confused and, dare I say it, lost.
Fiona genuinely wants me to be a success. She has the foresight to know when I need tough love and the sensitivity to allow me to see the successes as they come, and there has been a lot of success. I have gained a clear vision of my company, an effective sales package, confidence in my ability to interact and discuss my business, and have set goals well into the future.
She is a fantastic coach, is detail oriented and has the ability to think outside of the box. I would recommend her to anyone who wants to see their sales go through the roof.”
- Ricki Sahota, Chief Operating Officer, Twin Berry Farms
“I’ve known Fiona Walsh for the past 3 years and recently had the opportunity to have her work with my professional services team in Vancouver. Fiona was able to integrate her proven sales techniques into tools specific for our target market very successfully. I would highly recommend her to any company looking to instill clarity in their teams and make them into a strong revenue-producing centre.”
- Sandra Reder, CPC, Managing Partner, Vertical Bridge Consulting Inc.