Are You Kidding Me?

Friday night after seeing a movie, my husband and I head into the local Starbucks outlet.  He asks for a regular decaf coffee and the barista tells him that Starbucks policy is to NOT serve regular decaf coffee after 2:30PM.   He can have a decaf Americano – which he hates.  He just wants regular decaf.

Are they crazy?  Don’t more people drink decaf as the day gets later?  No wonder the competition is smiling.

By fiona, July 13th, 2009   |   in   Sales   |   3 comments

3 Comments so far

  1. Christine Rondeau July 13th, 2009 10:51 am

    That is a very bizarre one indeed. When I worked as a barista our policy was to make a fresh batch of drip coffee every 2 hours. I bet you that because they don’t sell enough decaf, they just don’t offer it in the afternoon, but then I wonder why they bother before 2:30…..

  2. fiona July 13th, 2009 11:27 am

    Who knows? It seems strange to me…….

  3. Stephen Abbott July 13th, 2009 11:48 am

    That’s an odd policy. It’s probably made at store level, though. Decaf in the evening is a no-brainer unless they’re too worried about waste (which affects the mgrs bonus).

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