FM Walsh & Associates Inc.

Are You Kidding Me?

Today’s ‘Are You Kidding Me?’ comes from a friend:

A few weeks ago I was in Norwalk Furniture – a store I would not typically shop in, but I had just received a gift card.  When I first entered the store, not a single one of the seven sales people on the floor asked if I needed help or if I was looking for a specific item.  Throughout the 45 minutes I spent looking around the store, other customers were being helped, but I still hadn’t been spoken to by any sales people.  Finally, because I couldn’t get any help, I just left.  The only reason I can figure out as to why I was ignored was that I looked young and as though I didn’t have the money to spend on expensive furniture.  After my experience, I called the store’s headquarters and explained my experience.  A few days later, I received a $250 gift card in the mail with a letter apologizing for the lousy service!