Who is an Important Customer?

A lot of businesses forget that their repeat customers are some of the most important.  Repeat customers, who make purchases as part of their routine, may now be changing those routines as the economy slows.  As their routines change, customers may not be purchasing from you as often or maybe not at all.  Entrepreneur Magazine has a new article that highlights 5 techniques to keep repeat customers, including reinforcing your value and paying attention to customer feedback.  Read the article here.

By Katrina, July 01st, 2009   |   in   Customer Service   |   2 comments

2 Comments so far

  1. Jette July 8th, 2009 4:10 pm

    I am amazed that in these current economic times that service seems to be getting worse not better. It’s like the retailers, sellers, customer service people have just given up.

  2. fiona July 8th, 2009 7:37 pm

    Jette,
    Agree totally with you. If you have any specific stories to share, send them along!

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