Are You Kidding Me?

Woke up on Saturday morning and the oven wasn’t working.  We had dinner guests coming so we needed a solution.  The oven (Kenmore) is relatively new, so I phone the Sears appliance repair line to get it fixed.  Only to be told the EARLIEST they can send out a repair person is 21 days from now.  (I am not kidding.)  Not 21 hours, 21 DAYS.  Note to self:  don’t buy any more appliances from Sears.

OK – onto Plan B.  Phoned 3 appliance repair services that promised 24 hour service, left a message and am still waiting to hear back from them 4 days later.  The fourth phone call got us a lovely man who runs a small repair service, who responded within the hour and fixed the stove.

There’s a recession on, right?

By fiona, June 16th, 2009   |   in   Are You Kidding Me?, Business Coaching   |   3 comments

3 Comments so far

  1. nichole June 16th, 2009 9:41 am

    As always, interesting. Are companies, including Sears, doing that well during this recession that they can turn a way business?

    More importantly, what does this incident to for them and their consumer brand.

    Tragic.

  2. Christine Rondeau June 16th, 2009 10:05 am

    There is a recession, but I think that the problem here lies in the fact that everyone’s forgotten how to use the oven. Those repair dudes were probably wondering why you’re not using your microwave oven like everyone else….

  3. Lisa Watts June 16th, 2009 10:23 am

    I think all appliances are in cahoots
    with each other. Mine are dying at a rate
    Of one per day. A call out to Sears this morning.
    Will let you know if I get a better response.
    Would hate to have to do a “Dear Sears” tweet.

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