FM Walsh & Associates Inc.

After purchasing a product earlier this week, I got home and had a number of questions to ask regarding how to get it to work.  When I called the company to inquire, I asked only one question when the attendant quickly responded “thank you for your call, have a nice day” and hung up on me when I still had more questions.  This is one sign of terrible customer service.  Not only will I never buy from this company again, but I have also told all my friends about this experience.

When buying from a company, I look for three qualities to assess their customer service.

• Do they return phone calls and e-mails promptly?  
• Do they take the time to listen and pay attention to the needs of the customer?
• Do they deal with complaints and try to fix the problem? 

 What are you doing to make sure your customers receive the best service possible?  To ensure that they tell everyone what a great experience they had?

–Katrina